Chiara Difede

Chiara DiFede has a diverse work history spanning various roles and industries. Chiara began their career as a Cashier and Customer Service representative at Cherry Berry Frozen Yogurt in 2011. Chiara then worked as a Retail Sales Associate at Clothes Mentor in 2013 before taking on the role of Leasing Consultant at Peak Campus in 2014. In the same year, Chiara also served as a Department Lead at Gap Inc./Old Navy, where they focused on driving profitable sales growth and executing merchandising strategies.

Moving forward, Chiara joined the University of Arkansas in 2015, initially working as a Lunch Buddy Mentor and later as a Research Assistant. As a Research Assistant, they administered scientific experimental sessions, conducted data analysis, and ensured compliance with research protocols.

In 2016, Chiara took on the role of a Nanny in a private position. In this role, they provided guidance, support, and intellectual stimulation to three children. Chiara implemented reward systems to promote cooperative behavior and engaged the children in budget-friendly play and learning activities.

From 2017 to 2020, Chiara worked at the Elmhurst Park District, first as a Gymnastics Instructor and then as a Wedding and Event Coordinator. As a Gymnastics Instructor, they conducted classes for children aged 2 to 13, focusing on skill progression and ensuring a safe environment. As a Wedding and Event Coordinator, Chiara booked and organized various events, supervised their execution, and collaborated with clients to determine event details.

In 2019, Chiara joined Groupon as an Account Manager. In this role, they managed client accounts and ensured customer satisfaction. Chiara later transitioned to become a Sales Enablement & Onboarding Trainer, where they played a crucial role in improving the overall performance of the sales team by providing necessary tools, skills, and knowledge. Chiara identified issues with the training materials and implemented improvements to enhance the effectiveness of the company's sales training program.

Most recently, in 2022, Chiara joined Birdeye as a Channel Sales Enablement Program Manager. In this role, they are responsible for developing and implementing enablement programs to support the sales team and enhance their skills and knowledge.

Overall, Chiara DiFede has a well-rounded background in customer service, sales, training, event coordination, and research. Their experiences demonstrate their adaptability, strong interpersonal skills, and ability to drive results in diverse settings.

Chiara DiFede holds a Bachelor's Degree in Psychology and Human Development and Family Sciences from the University of Arkansas. Additionally, they have obtained various certifications, including "Confronting Bias: Thriving Across Our Differences," "Customer Success Management Fundamentals," "Leading at a Distance," "Leadership Foundations," "Sales Enablement," "Train the Trainer," "SA Rising Sales Enablement," and "SA Customer Success Leadership." These certifications were obtained from institutions such as LinkedIn and Sales Assembly, with the most recent certification obtained in May 2022.