Tony R. has extensive experience in customer success and management, currently serving as Manager of Customer Success at Birdeye since September 2025. Previously, Tony held various positions at Reputation from May 2021 to September 2025, culminating as Principal Customer Success Manager, where responsibilities included leading high-performing teams, developing resources for operational efficiency, and driving significant upsell revenue. Tony's achievements included securing over $2M in upsells as a Customer Success Manager for enterprise clients and being recognized as FY'22 Customer Success Rookie of the Year. In addition to professional roles, Tony is a Founding Board Member of The Barbell Saves Project, contributing to community health initiatives. Earlier experiences include working as an Account Executive at Kindest and managing accounts at Lifetouch National School Studios. Tony holds a Bachelor of Science in Marketing with a minor in Finance from UMN Carlson School of Management and studied Business and Culture at ESCI-UPF in Barcelona, Spain.
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