Laís Bertunes is a seasoned professional in customer success and experience management, currently serving as a Customer Success Manager at Birdie AI since September 2025. Previously, Laís held the position of Seller Support Lead at SHEIN, where responsibilities included establishing the seller support sector in Brazil and implementing strategic customer service plans. Extensive experience at Mercado Livre Brasil involved roles as Customer Experience Supervisor and Team Leader, managing high-impact projects and leading a team to enhance customer service excellence. Earlier career stages included positions at Arval BNP Paribas Group focusing on process analysis, client relations, and a coordination role at Wizard by Pearson. Laís began the career as a Process Engineer at thyssenkrupp, applying Six Sigma methodologies. Laís holds a master's degree in Engineering and completed undergraduate degrees in Materials Engineering and Science and Technology, with ongoing executive education in strategic development and leadership.
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