Paloma Monje Pastor

Paloma Monje Pastor is a skilled professional with extensive experience in product management and customer experience. Currently serving as Senior Product Owner at BIRKENSTOCK since April 2022, Paloma is responsible for defining and prioritizing the product backlog while collaborating with stakeholders and development teams to enhance product quality and user experience. Prior to this role, Paloma worked at Keller Sports GmbH from September 2015 to March 2022, where responsibilities included conducting user research as Product Manager E-commerce and managing customer service teams as Customer Care Manager International. Paloma's career began as a Junior Customer Care Manager, focusing on customer inquiries and service quality. Paloma holds a degree in Communication and Media Studies from Universidad Complutense de Madrid and studied Audiovisual Production at CES Imagen y Sonido.