Ritesh Shetty

Ritesh Shetty is a Customer Centricity and Insights Specialist with over 15 years of experience in various industries including FMCG, telecom, and real estate. They have held significant roles such as DGM of Consumer Insight and Brand Development at Aditya Birla Management Corporation, where they delivered impactful consumer insight projects and implemented a Net Promoter Score system leading to substantial revenue gains. Ritesh currently serves as the Head of Customer Experience at Birla Estates, focusing on creating a differentiated living experience for residents. They hold a B.E. in Computers from K. J. Somaiya College of Engineering and an MMS in Marketing from Sydenham Institute of Management Studies.