Biron Health Group | Biron Groupe Santé
Isabelle Raymond has extensive experience in client satisfaction and risk management. Currently serving as a Supervisor for Client Satisfaction and Risk Management at Biron Groupe Santé since November 2016, Isabelle leads a complaints management team, focuses on improving customer satisfaction, oversees risk management, and provides corporate training and VIP services. Prior to this role, Isabelle held various positions at Yellow Pages / Pages Jaunes – Canada, including Director of Customer Experience and Retention Specialist, and worked as a Media Consultant in Sales. Isabelle's earlier experience at Santinel Inc. involved sales and consultation in first aid materials and defibrillators, as well as training in health and safety through organizations like CSST, FMCQ, and the Red Cross.
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Biron Health Group | Biron Groupe Santé
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Biron is one of Quebec’s leading healthcare providers. Founded by Denis Biron in 1952, we now have more than 120 care centers and sleep care clinics across Quebec, and more than 800 employees. As we've innovated in our diagnostics and radiology businesses, as well as the emerging areas of genetic testing and sleepcare, we’ve maintained our award-winning management practices built around personal care, great service and rigorous quality and privacy control. We’ve adapted and embraced new technologies, new platforms and healthcare breakthroughs as they have emerged, but we’ve never lost touch with the basic truths we were founded on. We believe that every patient deserves the right care at the right time, from experts who value their trust. Biron is committed to providing reliable, high quality services and advice with the greatest of care and respect, delivered where and when they’re needed. We’re still a family company, now led by the next generation. As we combine our complete ecosystem of services for prevention, diagnosis, and treatment with our data expertise, we now help patients, employers and health professionals take comprehensive control of care throughout every stage of life.