Andrei George Sima is a seasoned professional in technical support and customer service management, currently serving as the Business Technical Support Manager at Bitdefender since April 2022, leading a multilingual team that provides support primarily to EMEA customers using Gravityzone. Prior experience includes a role as Customer Service Support Manager at Oracle from August 2014 to April 2022, where responsibilities encompassed team leadership, hiring, training, and operational management while also serving as the NCC Automation & Communications Industries Community Lead, focusing on automation flows and community engagement. Andrei's career began at Huawei as a System Engineer, following experience as a QA Tester at TeamNet. Educational qualifications include an MBA in Project Management from The University of Sheffield and a Bachelor's degree in Networks and Software for Telecommunication.
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