Mariana Lima Vasconcelos

Mariana Lima Vasconcelos has extensive experience in business analysis, process mapping, customer service, and quality assurance. Mariana has worked at companies like Facily, Neon, and Hemisfério Sul Investimentos in various roles such as Analyst of Business, Senior Process Analyst, Quality Analyst, Data Analyst, Specialist in Customer Experience, and Receptionist. Mariana's responsibilities included creating processes for customer service, implementing CRMs, designing chatbots, providing feedback to analysts, analyzing negative feedback, and improving overall customer experience. Mariana holds a degree in Communication Social, Journalism and a postgraduate degree in Communication and Marketing.