Kanets Burge

Kanets Burge has gained experience in customer service quality assurance, specializing in maintaining and improving support standards for various companies like Bitkub, Agoda, and Shopee. With a focus on providing constructive feedback and initiating training programs, Kanets has shown a dedication to enhancing customer service quality. In the role of Senior Analyst, Kanets continued to focus on improving the performance of return and refund agents through quality assurance measures and calibration sessions with team leads.