Diego Rodriguez

Diego Rodriguez is a Senior IT Specialist at Bitly, with extensive experience in IT support, help desk management, and technical troubleshooting across various companies, including a tenure as Help Desk Manager at McKinney. Responsibilities include managing employee change requests, enhancing team productivity through automation, and maintaining user profiles across multiple platforms. Previous roles encompassed managing technology operations, user provisioning, and asset management, highlighting an ability to drive process improvements and implement effective onboarding processes. Diego's career began at Apple Inc., where expertise in customer technical support and hardware repair was established, culminating in a BFA in Design from the University of North Carolina at Greensboro.