Luiz Henrique Lima

Luiz Henrique Lima is a Customer Support Specialist at Bitly since July 2022 and has been a Bilingual Customer Service Analyst at Daccord Music since 2018. At Daccord Music, responsibilities included resolving complex support issues, maintaining customer satisfaction, managing sales with public institutions, and achieving a 100% payment deadline compliance. Previous roles included Bilingual Customer Service Specialist and Customer Support Technician, with a strong focus on humanized customer interactions and effective incident management. Luiz's educational background includes a Postgraduate Degree in Computer and Information Systems Security from Instituto Nacional de Educação e Extensão, a Bachelor of Technology in Recording Arts Technology from UNIAESO, and a Technician qualification in Computer Network and Technical Support from Senac Brasil.