Adelyn Shin

Adelyn Shin is a Customer Support Specialist at BitMEX since September 2022, specializing in user support related to diverse trading strategies and derivative products. Responsibilities include addressing KYC challenges, collaborating with technical teams, implementing client feedback, and ensuring regulatory compliance for high-risk withdrawals. Prior experience includes serving as a Key Account Manager at Ant Group, managing top-tier clients in South Korea, and as a Relationship Manager at WorldFirst, where sales strategies and client relations were key focuses. Adelyn began a career in sales and customer support at Solu-Key(HK) and Great Place to Work® Korea, with a strong educational foundation in Consumer Studies from Ewha Womans University.