Julia Jockel

Julia Jockel has extensive experience in quality management and customer service, currently serving as the Team Leader for Complaint Management and Customer Service at BITO-Lagertechnik Bittmann GmbH since August 2010. Responsibilities include strategic error and cost management, leading teams in customer service and complaint management, and involvement in continuous improvement and quality processes. Previous roles include coordinating customer service and resolving complaints, as well as handling sales support functions. In addition to primary responsibilities, Julia Jockel also engages in property management at Jockel Immobilienverwaltung, focusing on the management of residential properties and overseeing renovation projects. Julia Jockel holds a Bachelor of Engineering in Industrial Engineering from Hochschule Kaiserslautern and has completed several relevant training programs in property management and industrial business.