Igor Rusinov is an experienced Engineering Manager currently at Bitpanda since September 2025. Previously, at TourRadar from December 2015 to August 2025, Igor excelled as Engineering Lead, overseeing the development of critical services and managing two engineering teams. Key achievements include launching an AI chatbot with a 75% deflection rate, integrating Twilio Flex for improved customer support efficiency, and managing a technical roadmap to balance feature delivery with tech debt reduction. As Tech Lead, Igor facilitated a transition to a microservices architecture and developed a serverless application that increased instant booking confirmations. Furthermore, Igor's earlier roles at TourRadar and Farpost involved significant contributions in backend engineering, application optimization, and REST API development, complemented by a Master’s degree in Software System Development and a Bachelor’s degree in Computer Science from Tomsk Polytechnic University.
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