Michael Khoo

Michael Khoo is a seasoned professional in customer support and service management with rich experience across multiple industries. Currently, at Bitpanda since March 2020, Michael holds several senior positions, including Senior Expert in Business Monitoring and Head of Customer Support Enablement, where responsibilities include establishing team mission and culture, and implementing customer support systems. Prior roles include Head of Customer Support and Service at Hilti Group, and Global Customer Support Manager at Deezer, both of which involved defining strategies, managing teams, and creating support structures. Michael's career began at Blizzard Entertainment, where foundational roles in customer service and community management were established. Michael holds a Bachelor of Applied Science in Operations Management from the University of Nottingham.