Ian Taylor is a seasoned professional in customer success and operations management, currently serving as a Senior Customer Success Manager at Bitrise since May 2025. Prior experience includes leading customer success initiatives across EMEA at Armor Cloud Security, where responsibilities included driving business growth and fostering strategic relationships. Ian's career also encompasses significant roles at Civica as an Operations Manager, and at Capita where Ian notably held the position of Head of Operations, managing payment solutions and ensuring service resilience. Ian possesses specialized skills in PCI DSS compliance, customer relationship management, and team motivation, supported by a BSc (Hons) from Lancaster University.
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