Shantel Richardson

Shantel Richardson is a skilled technical support professional currently serving as a Senior Technical Support Engineer at BitSight since July 2021, providing assistance to customers through live chat. Prior experience includes roles at Varonis, where Shantel advanced from Tier 1 to Tier 2 Technical Support Engineer, contributing to knowledge article creation and system development. Earlier positions include Front Desk and Event Belayer at Triangle Rock Club, where staff training and customer engagement were key responsibilities, and Field Researcher at Coastal Marine Education and Research, focusing on marine life research. Shantel holds a Bachelor of Science in Biology from North Carolina State University and an Associate’s Degree in Science from Durham Technical Community College.