Bitso
Karen Trejo is a Fraud Process & Continuous Improvement Manager at Bitso. Karen has experience leading alliances between areas, risk management, and regulation requirements. At Nu, Karen worked as a CX Lead and CX Supervisor, overseeing projects on operational efficiency and quality monitoring. With a background in customer experience and research, Karen holds degrees in Business Management and Finance from Instituto Tecnológico Autónomo de México. Karen also completed a Data Analytics bootcamp at Tecnológico de Monterrey.