Francesca Iannò

Customer Success Executive at BizAway

Francesca Iannò has diverse work experience across various industries. Francesca began their career as a Resort Entertainer at 4FunGroup Animazione in 2013. In 2016, they worked as a Hotel Breakfast Hostess at Scandic Hotels, where they interacted with guests and ensured a pleasant dining experience. During 2017-2018, they worked as a Freelance Italian Teacher at Associazione Giovane Italia, where they planned and delivered lessons, and helped students improve their Italian language skills.

In 2018, Francesca took on the role of a Kindergarten Assistant at NAV, where they received Norwegian language training and performed tasks at Sinsen Kirkes Barnehage.

Francesca'snext role, in 2019, was as a Tour Guide at GVIDI - Guides and Hosts for hire, where they planned and conducted guided tours in Copenhagen for small and large groups. Francesca also organized itineraries and ensured a smooth tour experience.

In the same year, Francesca joined Copenhagen Souvenir as an International Sales Assistant. Francesca'sresponsibilities included providing excellent sales service, customer service, and managing shipments and deliveries.

From 2019 to 2020, they were an Operations Manager at Tour Partner Group. In this role, they planned and delivered package tours in the Nordics and the Baltics, performed B2B sales tasks, and booked various services required for the tours.

Francesca's most recent position is at BizAway, where they started in 2021 as a Business Development Representative before transitioning to the role of Customer Success Specialist in April 2022. Francesca'sresponsibilities in this role include managing and growing a portfolio of existing clients, onboarding new corporate clients, and creating onboarding documentation.

Overall, Francesca has a range of experience in sales, customer service, teaching, and tour planning, indicating their ability to adapt and excel in different professional environments.

Francesca Iannò began their education at Liceo Scientifico Statale "Leonardo da Vinci" in Reggio Calabria, where they completed a College/University Preparatory and Advanced High School/Secondary Diploma Program from 2007 to 2012. Afterward, they pursued a Bachelor's Degree in Linguistic Mediation at Scuola Superiore per Mediatori Linguistici "Don Domenico Calarco" from 2013 to 2016, focusing on Applied Languages. Francesca later obtained a Postgraduate Degree in Global Marketing and International Business Relations with a specialization in Economics from Università degli Studi Guglielmo Marconi between 2020 and 2022.

Links

Previous companies

Nav Technologies logo
Scandic Hotels logo

Timeline

  • Customer Success Executive

    April, 2022 - present

  • Business Development Representative

    June, 2021