Khaled Saifulla

Khaled Saifulla has extensive experience in the financial technology sector, currently serving as Assistant Manager in Complaint and Dispute Management at bKash Limited since June 2015. In this role, Khaled collaborates with stakeholders to ensure efficient mobile financial service operations and has designed business processes to enhance operational scalability. Previous positions at bKash included Senior Officer in Complaint Management, where Khaled focused on internal and external process improvements and investigations into financial crimes, and Officer in Business Support with Service Operations, overseeing channel partners and KYC compliance. Khaled began their career at Grameenphone Ltd as an Apprentice in the Distribution & Retail Sales Department. Educational qualifications include an ongoing Executive MBA in Information Technology Management from BRAC University, an Advanced Certificate for Management Professionals from the University of Dhaka, a forthcoming Certificate in Digital Money from The Fletcher School at Tufts University, a Master’s degree in Economics from Jahangirnagar University, and a BSS in Economics from the National University of Bangladesh.