David de Benito

David de Benito is an experienced professional specializing in customer support and operations management. As the Customer Support Manager at BKOOL since December 2010, David oversees the customer support team, focusing on Zendesk platform configuration and KPI monitoring. Prior experience includes roles as Home Delivery Manager for IKEA-Seville, where David managed daily performance and productivity, and Consultant at the Industrial Prospective Observatory of Castile and Leon, contributing to economic and industrial reports. David has also served as Operations Manager at Hierros Hontoria, managing steel product import and distribution, and as Biomass Power Plant Manager at Cuéllar City Townhall. Educational credentials include a Bachelor's Degree in Management Engineering from Universidad de Valladolid, a Bachelor's Degree in Industrial Engineer from Universidad de Burgos, and a Master's Degree in Supply Chain Management & Logistics, alongside additional studies in customer service management.