Dennis Hauser

Dennis Hauser is a seasoned professional with extensive experience in contact center management and technology solutions. Currently serving as a CX Solution Architect at Black Box since November 2021, Dennis designs customized contact center solutions and collaborates with cross-functional teams to meet business needs. Previous roles include Senior Consultant at PowerHouse Consulting, where Dennis guided large-scale technology refresh projects, and Customer Interaction Practice Leader at Unify, acting as a subject matter expert for North American contact centers. Dennis also held director positions in customer service and operations at various organizations, effectively managing large teams and significant revenue-generating operations. Educational credentials include studies at Indiana University Indianapolis and Indiana Wesleyan University.