Ted Martin

Ted Martin is an experienced telecommunications professional with a solid background in engineering and technical support. Currently serving as a Nortel/Avaya Noc and Site Engineer at Black Box since November 2020, Ted provides Tier 2/3 remote tech support and maintenance for a wide range of customers, particularly in the healthcare sector. Previous roles include Sr. Nortel Maintenance Engineer at NACR, where complex issue resolution and outage analysis were key responsibilities, and Emergency Recovery Root Cause Analysis Engineer at both Avaya and Nortel Networks. Ted's extensive career also encompasses management and support roles at Southwestern Bell Telephone and various other companies, complemented by formal training from the Nortel Training Center and higher education from the University of Missouri St. Louis.