Zach Jones

Zach Jones is an experienced professional in the field of customer experience and technology, currently serving as a Global Solutions Architect for CX/AI/Digital at Black Box since August 2021. Prior to this role, Zach worked at Intrado from July 2019 to August 2021, focusing on product management and strategy to develop a harmonized solution portfolio. At West Unified Communications Services, Zach held positions as a Sales Engineer and a Senior Product Manager between 2010 and 2019. Earlier in Zach's career, the role of Manager of Client Services was undertaken at Smoothstone IP Communications from February 2008 to February 2010.