Caroline Howell has over 15 years of experience at Blackbaud, currently serving as a Technical Account Manager and Release Lead since June 2008. In these roles, Caroline manages the rollout of new products and product bundles for Customer Support, collaborates with cross-departmental teams to ensure successful releases of Enterprise solutions, and documents best practices for support leads. Previously, as a Senior Product Support Lead, Caroline oversaw customer support for Blackbaud's Accounting products, prioritizing defects and addressing escalated client issues to enhance customer satisfaction. Caroline began at Blackbaud as a LAUNCH Trainer and holds a Bachelor of Science in Psychology from Appalachian State University.
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