Heather Johnson has over 15 years of experience in product management and customer success, currently serving as the Head of Financials & Grantmaking Products at Blackbaud, where responsibilities include leading a senior leadership team to enhance growth and manage a portfolio with over $100 million in revenue. Prior roles at Blackbaud include Senior Manager of Technical Product Management, Manager of FinTech Product Management, and Manager of Customer Success for General Markets, where innovative strategies were developed to improve customer retention and product quality. Previous positions at SECU, Snappy Tax, and Forbes Insurance provided foundational experience in insurance and tax assistance. Heather holds a Bachelor of Science in Accounting Information Systems from North Carolina State University.
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