Jai Kumar is a seasoned Customer Success Manager with extensive experience in the SaaS industry. Currently employed at Blackbaud since September 2025, Jai previously served as the Manager of Customer Success at Assetmonk from May 2022 to September 2025, where responsibilities included overseeing customer success for a portfolio of over 500 high-value clients, focusing on retention, growth, and product adoption. Prior experience includes a role as Customer Success Associate at Karvy Fintech from July 2021 to May 2022. Jai holds a Master of Business Administration in Finance from Symbiosis Skills & Professional University, expected to be completed in August 2025, and a Bachelor of Business Administration in Finance from Central University of Karnataka, completed in 2020.
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