Jake Thies is a seasoned professional with extensive experience in business analysis, project coordination, and customer service management. Currently serving as a Senior Business Analyst at Blackbaud since March 2014, Jake manages multiple projects, optimizing customer implementations and enhancing team efficiency through innovative tools and processes. Previous roles include Client Services Administrator and Implementation Coordinator, where significant improvements in technical team performance and customer satisfaction were achieved. Earlier experience at Cbeyond as a Territory Sales Rep and managerial roles at New Hope Cinema Grill and Otten Bros Nursery & Landscaping highlight a strong background in sales, team leadership, and operational efficiency. Jake holds a Bachelor of Science in Business Management from Metro State University and an Associate of Arts in Business Administration from Normandale Community College.
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