Jamie Lyons has extensive experience in product management and support, currently serving as a Product Manager at Blackbaud since January 2018, overseeing teams of onshore and offshore developers while managing work item backlogs and prioritizing new features through Azure Dev Ops. Previously, Jamie served as Product Support Lead, collaborating across departments to ensure feature readiness and troubleshooting product defects. Prior roles include Account Executive and Internal Trainer at Smart Tuition, where Jamie developed onboarding programs, and various positions in account management and customer service at Bank of America, E.Nopi Learning Center, and Stop and Shop Supermarkets. Jamie holds a Bachelor's Degree in Elementary Education and Teaching from Monmouth University and an Associate's Degree from Brookdale Community College.
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