Jonathan W. is a Senior Customer Success Manager at Blackbaud since March 2020, focusing on building strong relationships with key customer stakeholders and ensuring high-value accounts meet strategic goals. Previously, Jonathan served as a Customer Success Manager at Resolver Inc., assisting Fortune 500 companies with goal alignment and ROI maximization. Jonathan also held various roles at Blackbaud from 2009 to 2017, including Support Relationship Manager, Success Coach, and Account Manager, where responsibilities encompassed client advocacy, efficiency improvement, and software adoption. Earlier experience includes managing customer care at Eighty20 and technology coordination positions in educational settings, alongside a teaching role in social studies. Jonathan holds a Bachelor's degree in History and Education from the University of Mary Washington.
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