Richard Everett has extensive experience in product support and client services, currently serving as Product Support Lead I at Blackbaud since April 2012. In this role, Richard specializes in triaging and resolving complex issues, mentoring analysts, and contributing to change request prioritization. Previously, Richard held positions such as Senior Enterprise Solutions Specialist and Client Support Analyst, where responsibilities included managing client relationships, providing 24/7 support, and resolving intricate technical issues. Richard's earlier career features roles at IBM and Evolutionary Technologies International, focusing on software build systems and configuration management, respectively. Richard holds a Bachelor of Arts in Computer Science from The University of Texas at Austin.
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