Howida Sayeed Ahmed is a seasoned Functional & Process Analyst II specializing in Solution Design & Architecture at BlackBerry, with a tenure spanning from 2006 to the present. In this role, Howida oversees the custom repair order lifecycle tracking solution eRMA, managing a million-dollar repair business involving end users, telecom carriers, and integrated repair facilities globally. Responsibilities include leading the development of the eRMA application, supporting system enhancements, and managing relationships with various internal and external stakeholders. Additionally, Howida mentors Business Analysts and support teams on new functionalities. Prior experience includes a position as a Billing Analyst, focusing on efficiency improvements and billing management. Howida holds a Diploma in Computer Programming and Analyst from Conestoga College, obtained between 2000 and 2003.
This person is not in any teams
This person is not in any offices