Sasha Herakovic

Senior Vice President, Customer Success At Blackberry at Blackberry

Sasha Herakovic has held various roles within BlackBerry, starting from Technical Channel Manager in 2002 to Senior Vice President, Customer Success currently. With a strong focus on customer service and support, Sasha has worked across different levels of technical support and account management, ensuring proactive services and driving BlackBerry adoption and loyalty in the enterprise. Leading global teams and engaging with Fortune 500 accounts, Sasha has a deep understanding of technical issues and strong relationships with key clients. Graduating from Wharton School of the University of Pennsylvania in Technology Support Services Management, Sasha also holds a degree in Business Administration, Marketing from Conestoga College.

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Timeline

  • Senior Vice President, Customer Success At Blackberry

    September 1, 2023 - present

  • Vice President Of Global Enterprise Support

    March, 2019

  • Director, Executive Escalations

    May, 2015

  • Senior Manager, Premier Support

    September, 2010

  • Manager, Blackberry Solutions Escalation Team

    April, 2008

  • Technical Channel Manager

    August, 2005

  • Senior Analyst, Premier Support

    June, 2002

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