Vincent Truong

Vincent Truong is a seasoned professional with extensive experience in customer experience and analytics, currently serving as Senior Manager at BlackBerry since July 2011. With a focus on developing high-performing teams and translating business needs into actionable insights, Vincent has led various functions, including Customer Success and Quality Assurance. Previous roles include managing analytics and quality assurance, overseeing customer service insights, and providing critical business intelligence to leadership teams. Vincent's educational background includes a Strategic Management and Innovation specialization from Copenhagen Business School and programs in analytics and statistics from The Institute for Statistics Education, along with advanced diplomas in manufacturing engineering technology from George Brown College.