Nick West

Nick West has extensive work experience in the healthcare industry. Nick currently holds the position of Director of Customer Success at Blackford Analysis since 2022. Prior to this, they worked at HealthMyne, Inc. from 2019 to 2022, where they served as Director of Customer Success and Customer Engagement Manager. In these roles, they led service implementation, account management, and customer success for an AI-enabled healthcare software solution start-up. Nick also directed service delivery project teams, implemented software, and delivered excellent customer support. Before joining HealthMyne, Inc., Nick worked at Roche as a Senior Applications Consultant, where they established critical workflow processes for a start-up division. Nick was responsible for defining program deliverables, leading workflow analysis, and encouraging product adoption. Nick also has experience as a Workflow Consultant at Philips, where they elevated customer satisfaction and clinical/operational performance for leading hospitals. Their role involved utilizing Lean, Six Sigma, and change acceleration tools to drive continuous improvement. Nick began their career as an X-ray Technologist at Orthopedic Associates of Kankakee before transitioning to the role of Applications Specialist at Avreo. Overall, Nick's work experience demonstrates their expertise in customer success, project management, software implementation, and process improvement in the healthcare sector.

Nick West attended Kankakee Community College, but the start year, end year, degree name, and field of study are not provided. In addition to their college education, Nick has obtained several certifications. In 2015, they obtained a certification in Lean from Philips. In 2017, they obtained a Lean Six Sigma Green Belt certification from Six Sigma Global Institute. Finally, in 2018, Nick obtained a Lean Six Sigma Black Belt certification from Six Sigma Global Institute.