Rachel Kotthoff

Rachel Kotthoff is an experienced sales and marketing operations manager with a strong background in customer service and operational leadership. Currently serving as the Sales & Marketing Operations Manager and National Contact Centre Manager at Blackmores since April 2016, Rachel has effectively led change initiatives and process improvements while managing large teams. Prior roles include Customer Service Manager at Westcon Group Australia, where responsibilities encompassed leading customer service strategy and implementing new systems, and Customer Services Manager at Avon Products, where Rachel focused on operations management and process efficiencies. Rachel's earlier experience includes roles at Carlson Marketing and Achievement Awards Group, contributing to expertise in customer loyalty programs and call center management. Education was completed at Wynberg Girls High School in Cape Town, South Africa.