Michał Mazurek

Michał Mazurek has a diverse work experience spanning over several years. Michał is currently employed as an Application Support Engineer at BlackSwan Technologies, where they provide support for various applications. Prior to this, they worked at UBS as a Tech Support Analyst, where they were responsible for investigating and solving issues within the internal platform. Michał'srole at UBS involved using technologies such as ServiceNow, JIRA, Unix, and Azure.

Before joining UBS, Michał worked at IBM as an L2 Support Engineer from May 2021 to December 2021. Michał'sresponsibilities included providing second-level support and resolving technical issues.

Michał has also gained experience in service operation and data management during their time at Grand Parade, where they worked as a Service Operation Analyst. Michał'srole involved ticket management, incident prioritization and coordination, and collaboration with the SRE team. Michał used technologies such as ServiceNow, Jira, Splunk, MS SQL, Power Bi, AWS, and Snowflake.

Additionally, Michał has held positions such as Junior Application Support Engineer at Paragon Customer Communications and IT Desktop Support Engineer at Zurich Insurance Company Ltd. Michał also worked as an On-site Support Specialist at Fagron, Infrastructure Engineer at GlobalLogic Poland, Facilities Technical Support Specialist at ABB, and IT Specialist at Royal Canin Polska.

Throughout their diverse work experience, Michał has gained expertise in various technologies and demonstrated a commitment to providing effective technical support.

Michał Mazurek earned a Master's degree in Computer and Information Sciences and Support Services from Uniwersytet Ekonomiczny w Krakowie, with a duration of study from 2003 to 2010. In addition to their formal education, they have obtained several certifications to enhance their skills and knowledge in the field. These certifications include the Microsoft Certified: Azure Fundamentals from Microsoft in December 2021, the IBM Certified Solution Advisor - IBM Cloud Foundations V2 from IBM in July 2021, the Cloud Core certification from IBM in May 2021, the Containers & Kubernetes Essentials certification from IBM in May 2021, the IBM Cloud Essentials certification from IBM in May 2021, the LPI Linux Essentials Certification Training Course from Linux Academy in November 2019, the ITIL Foundation Level certification from AXELOS Global Best Practice in June 2019, and the AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in September 2020.