Blaser Swisslube
Curtis Hickman is an experienced service and customer support professional with a strong background in coaching, quality assurance, and problem-solving. Currently serving as a Service Engineer at Blaser Swisslube since September 2024, Curtis previously held roles as Customer Support Manager and Customer Support Systems Manager at John Gore Organization and 24-7 Intouch, respectively. Notable achievements include developing a QA curriculum and innovating tools to enhance customer experience, particularly while at Netflix, where Curtis utilized analytical skills to improve service efficiency. With a foundation in leadership and team development from positions at West Valley Consulting and Walmart, Curtis holds a Multimedia Specialist Certificate from Jordan Applied Technology Center and is pursuing an Associate's Degree from Salt Lake Community College.
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Blaser Swisslube
Since 1936, we have stood for lubricant solutions that offer measurable added value and are gentle to people and the environment. As a family-owned Swiss company we develop, produce and sell a comprehensive range of metalworking fluids of the highest quality, performance and reliability for a variety of industries. With a team of application experts, customized services and excellent products, we help manufacturers fully capitalize on the potential of their machines and tools and turn the metalworking fluid into a key success factor. We employ around 600 people and are present in more than 60 countries, promoting a family culture on a global scale through subsidiaries and business partners. Our headquarters is located in Hasle-Rüegsau, Switzerland, with production facilities in Switzerland and the USA. At headquarters we house one of the largest laboratories in the industry for research and product development as well as a technology center fully equipped with the latest CNC machines for testing new solutions and simulating customer processes. In addition, we maintain local laboratories for optimal customer support.