Annitta Reumkens-Plum

Annitta Reumkens-Plum has a vast experience in managing customer service and relations in various companies such as BLG Wonen, APG, and Pensioenfonds ABP. Annitta has been responsible for organizing and optimizing processes, achieving KPIs and SLAs, leading large teams of business unit managers and agents, and implementing organizational changes. With a Master's degree in management, culture, and change, and a Bachelor's degree in Strategic HR Management & Organizational Development, Annitta has a strong background in managing service centers, personnel, systems, processes, quality, and quantity.