Neha K.

Neha K. has a diverse range of experience in various roles such as Operations Specialist, Social Escalation Team Lead, Marketing Team Member, Project and Operations Manager, Sr. Quality Assurance Analyst, and Quality Assurance Analyst. In their current role at Blinkit, Neha manages a team of agents, conducts training, monitors cases, and works on product changes and automation. Prior to this, Neha was involved in planning and executing marketing campaigns at Zomato and setting up new processes and managing operations in different roles. Additionally, Neha has experience in quality assurance, training, and policy implementation across multiple vendor sites.