Felipe Senna is a seasoned professional in customer success and technical support, currently serving as a CSM Senior Analyst for Managed Accounts at Blip since August 2025. With a strong background in customer engagement and retention strategies, Felipe has excelled in enhancing client relationships and driving revenue growth, particularly during tenure as Senior Customer Success Manager at ZENVIA from November 2017 to July 2025. Felipe has a diverse experience in various roles, including mid-level management and technical support, and has consistently contributed to improving customer experience through the implementation of effective processes and proactive engagement. Felipe's educational qualifications include a Bachelor's degree in History from Universidade Federal de Santa Catarina, an MBA in Customer Experience Management from Universidade La Salle, and a post-graduate degree in Strategic Leadership.
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