Alicia Thompson

Alicia Thompson has extensive experience in sales and operations, starting with a role as a Senior Sales Consultant at AT&T from January 2004 to October 2008, where monthly sales exceeded $100,000, and new hires were trained on products and services. Following this, Alicia worked at Citi in various positions from July 2009 to June 2017, contributing to homeowner assistance, operations support, risk analysis, and compliance with a focus on communication audits and client relations. Alicia has been a Quality Complaints Analyst at Block since June 2022 and served as an Operational Risk Specialist at Cash App from January 2020 to June 2022. Alicia holds a Master's Degree in Management and Leadership from Webster University and a Bachelor of Science in Accounting from the University of Phoenix.