Lindsay Jama

Lindsay Jama has extensive experience in workforce management and customer service, currently holding the position of CS Operations, Workforce Management at Block since December 2023. From June 2010, Lindsay has also worked as a server at Blue on Highland, demonstrating professionalism and accountability while training new employees. Previous roles include Workforce Management Analyst II at Constant Contact (December 2019 - December 2023) and Senior Workforce Management Analyst at both Morneau Shepell (September - December 2019) and Mercer (September 2014 - December 2019), where responsibilities included tactical scheduling, shift management, and service performance analysis. Lindsay began a career in customer service as a Participant Service Representative, excelling in communication and relationship building. Educational background includes a Bachelor's degree in Social Work from Bridgewater State University and Plymouth State University.