Jacob Webber is an accomplished professional in customer success and account management, currently serving as Principal Customer Success Director at Bloomreach since April 2025. Prior experience includes roles as Principal, Client Success Director and Regional Director at Medallia, where efforts focused on reducing churn, driving growth, and improving Net Revenue Retention through strong client relationships and effective team management. Prior to Medallia, Jacob directed client success for Stella Connect and contributed significantly to customer growth at Mimeo, emphasizing account management in the luxury retail and hospitality sectors. Early career roles include account executive duties at Mimeo and content development at Argyle Executive Forum, following a Bachelor’s degree in Business Management from Marymount Manhattan College.
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