Over a thousand of the world’s leading brands trust Medallia Experience Cloud™, a software-as-a-service (SaaS) platform, to win through customer experience. Through their platform they capture feedback everywhere their customers are, understand it in real-time, and deliver insights and action across their organization. This empowers organizations and their employees to embed the pulse of the customer into their daily decisions. Through Medallia Experience Cloud, companies can create more loyal customers, grow faster, reduce costs and improve corporate culture.

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Software

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Medallia

Medallia's headquarters in Pleasanton, CA, United States

Mark Bishof

Fabrice Martin

Jagrit Malhotra

Lourdes Caballero

Lee Becker

Nick Thomas

Robert Baca

Carrie Parker

Eyaa Mark

Michael J. Robinson

Ram Ramachandran

Bas Brukx

Sid Banerjee

Jodi Searl

Karl Knoll

René Carayol

The Engineering and Technical Operations team at Medallia is responsible for the development, deployment, and maintenance of the Medallia Experience Cloud platform. This team ensures system reliability, enhances security measures, and optimizes software performance, all while supporting technical initiatives that drive customer satisfaction and operational efficiency. Through collaboration among skilled engineers and technical managers, they deliver innovative solutions that empower businesses to leverage customer insights effectively.

Engineering and Technical Operations

The Leadership Team at Medallia drives the strategic direction and vision of the company, ensuring alignment across all departments to enhance customer experience. Comprising key executives, including the Founder & Chairman and EVPs overseeing public sector, marketing, and ESG initiatives, the team fosters innovation and operational excellence, guiding the organization to deliver actionable insights that empower clients to improve their customer engagement and drive growth.

Leadership Team

The Sales and Client Success team at Medallia is responsible for driving revenue growth by engaging with enterprise clients to understand their needs and showcase the value of the Medallia Experience Cloud. They focus on building strong relationships, ensuring client satisfaction, and facilitating successful implementations, while also identifying opportunities for upselling and renewals. This team collaborates closely with clients to integrate customer feedback into their operations, ultimately enhancing the customer experience and fostering long-term loyalty.

Sales and Client Success

The Product Management team at Medallia is responsible for defining and driving the strategy and development of the Medallia Experience Cloud platform. This team collaborates across design, engineering, and customer insights to prioritize features and enhancements that improve user experience and drive customer value. By leveraging data and feedback, they ensure the platform evolves to meet the changing needs of clients, ultimately supporting organizations in creating exceptional customer experiences.

Product Management

The Marketing and Communications team at Medallia plays a crucial role in promoting the Medallia Experience Cloud and enhancing the company's brand presence. They develop strategic marketing initiatives, oversee communications to ensure consistent messaging, and analyze market trends to optimize strategies. By coordinating global events and tailored marketing campaigns, they engage with key stakeholders, drive customer loyalty, and ultimately support Medallia's mission to empower organizations through exceptional customer experience.

Marketing and Communications

The Data and Analytics team at Medallia plays a crucial role in harnessing customer feedback data to generate actionable insights that drive strategic decision-making across the organization. They employ advanced analytics and business intelligence tools to ensure that insights are readily available to stakeholders, enabling companies to enhance customer experience, improve operational efficiency, and foster a data-driven culture. The team's expertise spans strategy, education, and digital insights, ensuring that Medallia's platform delivers maximum value to clients.

Medallia

Org chart

Teams

Engineering and Technical Operations

Leadership Team

Sales and Client Success

Product Management

Marketing and Communications

Data and Analytics

Offices

Medallia

Org chart

Teams

Engineering and Technical Operations

Leadership Team

Sales and Client Success

Product Management

Marketing and Communications

Data and Analytics

Offices

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