Carlos Agosto-Baez

Carlos Agosto-Baez is an accomplished Continuous Improvement Specialist at Florida Blue, with extensive experience in digital transformation and project management. Since June 2020, Carlos has supported enterprise modernization initiatives and provided innovative solutions to process issues. Previously serving as an Enterprise Digital Analyst and Associate Journey Digitization Analyst at Florida Blue, Carlos executed strategic roadmaps, analyzed website usability, and managed digital initiatives aimed at enhancing customer experience. Prior to Florida Blue, experience included administrative roles and interpretation services at Baptist Health and the US Navy. Carlos holds multiple degrees, including an MBA and a Master's in Health Administration from Webster University, along with a Bachelor's degree from Columbia College.