Florida Blue
Carol Herold, CPTD, is a seasoned professional in enterprise learning and development, currently serving as Senior Manager at Florida Blue since August 2020. In this role, Carol leads the learning strategy for clinical operations and provider segments. Prior experience includes a position as Training and Development Consultant at MAXIMUS, where the training delivery strategy for the 2020 Census Questionnaire Assistance Program was planned and implemented. Additionally, Carol held the role of Director of Healthcare Operations at STARTEK Inc., overseeing global training, quality assurance, and compliance programs for healthcare clients. Prior to that, Carol served as Director of Learning and Quality Development at TMS Health, focusing on planning and executing programs for healthcare and pharmaceutical industry clients. Carol's educational background includes studies at Keiser College from 1990 to 1992.
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Florida Blue
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Blue Cross and Blue Shield of Florida, Inc., doing business as Florida Blue, provides health care solutions. It offers health related products and services, including traditional health care insurance, preferred provider organization products, health maintenance organization products, commercial Medicare products, health savings and related accounts, multiple option products, limited benefit products, and ancillary products (life, disability, dental, workers' compensation, long-term care, vision, and wellness programs).