Florida Blue
Kay Johnson is a Digital Product Relationship Manager at Florida Blue, focusing on digital products, innovation, and transformation since May 2023. Prior to this role, Kay served as a Senior Product Owner in the CX Group Protection at Lincoln Financial Group from March 2022 to May 2023. Kay's extensive experience at BlueCross BlueShield of Tennessee spanned over 15 years, with positions including Product Owner, Digital Analyst, Configuration Quality Analyst, eBusiness Support Analyst, Provider Outreach Support Specialist, and Customer Service Expert. Kay holds a Bachelor of Business Administration in Marketing from The University of Tennessee at Chattanooga, earned between 1998 and 2005.
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