Florida Blue
Stephanie Hezel, CBAP, is an experienced IT Business Architect with a robust background in transforming customer experiences at Florida Blue since September 2003. In this role, Stephanie is currently focused on Customer Experience and Contact, having previously worked with Care and Clinical Operations. Additionally, Stephanie serves as the VP of Professional Development at the NorthEast Florida Chapter of the IIBA since 2011. Earlier in the career, Stephanie held the position of Analyst/Solution Engineer at PathTech Software Solutions from 1995 to 2003. Stephanie holds a Master of Science in Mechanical Engineering from The University of Akron and a Bachelor's degree in Mechanical Engineering with minors in Computer Science and Mathematics from Cleveland State University.
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Florida Blue
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Blue Cross and Blue Shield of Florida, Inc., doing business as Florida Blue, provides health care solutions. It offers health related products and services, including traditional health care insurance, preferred provider organization products, health maintenance organization products, commercial Medicare products, health savings and related accounts, multiple option products, limited benefit products, and ancillary products (life, disability, dental, workers' compensation, long-term care, vision, and wellness programs).