Vanesa Quiroz-Yanez

Vanesa Quiroz-Yanez is an accomplished professional with extensive experience in customer experience and strategic consulting. Currently serving as an Innovation Portfolio Strategy and Management Consultant at Florida Blue since April 2023, Vanesa focuses on enhancing health outcomes and consumer engagement by optimizing portfolio cost structures and implementing innovative strategies across various health areas. As the founder of VQY Consultancy, Vanesa develops tailored solutions to improve operational performance. Previous roles include Director of Customer Experience Insights at Georgia United Credit Union, driving customer satisfaction initiatives, and leading digital customer experience transformation efforts at Travelport. With a strong academic foundation in business administration and information technology from Clayton State University, Vanesa has consistently demonstrated a commitment to improving organizational effectiveness and customer engagement throughout a diverse career.