Florida Blue
Vanesa Quiroz-Yanez is an accomplished professional with extensive experience in customer experience and strategic consulting. Currently serving as an Innovation Portfolio Strategy and Management Consultant at Florida Blue since April 2023, Vanesa focuses on enhancing health outcomes and consumer engagement by optimizing portfolio cost structures and implementing innovative strategies across various health areas. As the founder of VQY Consultancy, Vanesa develops tailored solutions to improve operational performance. Previous roles include Director of Customer Experience Insights at Georgia United Credit Union, driving customer satisfaction initiatives, and leading digital customer experience transformation efforts at Travelport. With a strong academic foundation in business administration and information technology from Clayton State University, Vanesa has consistently demonstrated a commitment to improving organizational effectiveness and customer engagement throughout a diverse career.
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Florida Blue
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Blue Cross and Blue Shield of Florida, Inc., doing business as Florida Blue, provides health care solutions. It offers health related products and services, including traditional health care insurance, preferred provider organization products, health maintenance organization products, commercial Medicare products, health savings and related accounts, multiple option products, limited benefit products, and ancillary products (life, disability, dental, workers' compensation, long-term care, vision, and wellness programs).